PRIVACY POLICY

Effective Date: 6 August 2026

Grizzly Bagel Limited ("Grizzly Baked Goods", "we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit or make a purchase from www.grizzlybakedgoods.com.

This policy is intended to comply with the New Zealand Privacy Act 2020.

1. Information We Collect

We may collect the following types of personal information:

Information you provide

  • Your name

  • Billing and delivery address

  • Email address

  • Phone number

  • Account login details (username and encrypted password)

  • Order history

  • Any information you provide when contacting us

Payment Information

Payments are processed securely by our payment providers. We do not store your full credit or debit card details on our servers.

Information collected automatically

When you visit our website, we may automatically collect information including:

  • IP address

  • Browser type and device information

  • Pages visited

  • Date and time of your visit

  • Website usage data

  • Cookies and similar tracking technologies

2. How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders

  • Create and manage your customer account

  • Communicate with you about your orders

  • Respond to customer enquiries

  • Improve our website and services

  • Send marketing emails where you have agreed to receive them

  • Detect fraud and maintain website security

  • Comply with legal obligations

3. Marketing Communications

If you subscribe to our mailing list, we may send you updates, promotions, recipes, product launches, and special offers.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us at hello@grizzlybakedgoods.com.

4. Cookies

Our website uses cookies to:

  • Remember your shopping cart and account preferences

  • Improve website functionality

  • Analyse website traffic

  • Measure advertising performance

  • Personalise your browsing experience

You can disable cookies through your browser settings, although some features of our website may not function correctly.

5. Analytics and Advertising

We use Google Analytics to better understand how visitors use our website.

We also use the Meta (Facebook) Pixel to measure advertising effectiveness and deliver more relevant advertising.

These services may collect information about your browsing behaviour in accordance with their own privacy policies.

6. Email Marketing

We use Mailchimp to manage our email communications.

If you subscribe to our mailing list, your information will be stored securely by Mailchimp and used solely for sending marketing communications from Grizzly Baked Goods.

7. Sharing Your Information

We may share your personal information with trusted service providers where necessary to operate our business, including:

  • Payment processing providers

  • Website hosting providers

  • WooCommerce and WordPress service providers

  • Google Analytics

  • Meta Platforms

  • Mailchimp

  • Professional advisers where required by law

We do not sell your personal information to third parties.

8. International Transfers

Some of our service providers may store or process information outside New Zealand.

Where this occurs, we take reasonable steps to ensure your information receives protections comparable to those required under New Zealand privacy law.

9. Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or loss.

While we work to protect your information, no method of internet transmission or electronic storage is completely secure.

10. Retention of Information

We keep personal information only for as long as necessary to:

  • Provide our services

  • Maintain business records

  • Meet legal and tax obligations

  • Resolve disputes

  • Enforce our agreements

When information is no longer required, it is securely deleted or anonymised.

11. Accessing and Correcting Your Information

Under the New Zealand Privacy Act 2020, you have the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Withdraw consent to marketing communications

  • Ask questions about how your information is handled

To make a request, please contact us using the details below.

12. Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children without appropriate parental consent.

13. Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites.

14. Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page with an updated effective date.

15. Contact Us

If you have any questions about this Privacy Policy or wish to access or correct your personal information, please contact:

Grizzly Bagel Limited
Trading as Grizzly Baked Goods
Christchurch, New Zealand
Email: hello@grizzlybakedgoods.com
Website: www.grizzlybakedgoods.com

If you believe we have breached your privacy rights and are unable to resolve your concerns, you may make a complaint to the New Zealand Privacy Commissioner.

 
 
 
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